Responding to Conflict: Strategies for Improved Communication

Programme Overview:

If you are looking to enhance the effectiveness of your employee’s communication skills, Berkshire Corporate Training Services (BCTS) should be your first choice partner. We have a wealth of experience in developing communication skills training programmes that have been proven to deliver results.

Whether you are looking to improve interpersonal and presentation skills, perfect business writing techniques or communicate more effectively by telephone or email, we will be able to provide a course to suit your needs.

All our courses dealing with communication skills place emphasis on the full range of communication strategies. Our training consultants will help delegates become comfortable with the most appropriate communication style for them, and through practise they will find the techniques and strategies learned to be highly rewarding. Delegates will learn to identify their individual style, how to adapt it to different situations, and how to listen effectively to build rapport.


Responding to Conflict: Strategies for Improved Communication

Be the voice of reason and resolve workplace conflict.

Discover how to recognize the causes of interpersonal conflict.  Become aware of your emotional triggers to prevent explosive situations.  Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives.

Learning Objectives

Course Benefits

Course Features



Course Title Course Code 1week 2weeks 3weeks


Course Fee Includes:

Who Should Attend

Managers and professionals dealing with conflict who are seeking productive ways to manage themselves and others in these situations.